Refund policy
30-Day Return Policy
At MaplecrestHome, your satisfaction is our priority. We want you to love your furniture and shopping experience. If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery.
Return Requirements
To be eligible for a return:
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The item must be unused and in its original condition.
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The product must include all original packaging, accessories, and documentation.
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Proof of purchase or order information is required.
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Items returned without prior approval may not be accepted.
Return Process
To start a return, please contact our customer support team with:
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Order number
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Customer name
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Email address used for the order
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Reason for return
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Photos of the item (if applicable)
Please contact us at:
Email: Support@maplecresthome.com
Our team will review your request and provide return instructions.
Refund Policy
Once your return is received and inspected, we will process your refund within 10 business days.
Refunds will be issued to the original payment method. Please note that your bank or payment provider may require additional time to reflect the refund.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and order details. We will work with you to provide a solution.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error.
Non-Returnable Items
Certain items may not be eligible for return, including:
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Items damaged due to improper use or handling
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Items without original packaging
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Final sale or clearance items (if applicable)
Contact Us
If you have any questions about returns or refunds, please contact:
MaplecrestHome
Email:Support@maplecresthome.com
Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM
We will respond to all inquiries within 24 hours.
Thank you for choosing MaplecrestHome.