Order Cancellation
At MaplecrestHome, we understand that sometimes you may need to change or cancel your order. We will do our best to assist you with your request.
Cancellation Timeframe
Orders can be canceled within 24 hours after purchase as long as the order has not been processed or shipped.
After your order has entered the processing or shipping stage, we are unable to guarantee cancellation.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible with:
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Your order number
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Customer name
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Email address used for the order
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Reason for cancellation
Please send your cancellation request to:
Email: Support@maplecresthome.com
Refunds for Canceled Orders
If your cancellation request is approved, your payment will be refunded to the original payment method. Refund processing times may vary depending on your bank or payment provider.
Orders Already Shipped
Once an order has been shipped, it cannot be canceled. However, you may request a return according to our 30-Day Return Policy.
Contact Us
If you have any questions about order cancellations, please contact us:
MaplecrestHome
Support@maplecresthome.com
Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM
We will respond to all inquiries within 24 hours.