Our Policies

At Maplecrest Home, we are committed to providing a safe, transparent, and reliable shopping experience for every customer. Our policies are designed to ensure clear communication, protect your privacy, and make every purchase simple and secure.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed after our daily cut-off time, on Sundays, or on public holidays will be processed on the next business day.

Shipping Policy

We currently offer FREE shipping on all orders within the United States. Estimated delivery time is 5–8 business days after your order has been processed.

Cancellation Policy

Orders may be canceled within 24 hours of purchase. After this period, orders are considered confirmed and may enter processing, making cancellation unavailable.

Refund & Return Policy

We offer a 30-day return policy for eligible items. Approved refunds are processed within 7 business days after the returned item has been received and inspected.

Payment Policy

We accept secure online payment methods, including major credit and debit cards. All payments are processed through trusted payment providers using industry-standard encryption to protect your personal and financial information.

Privacy Policy

Your privacy is important to us. We collect only the information necessary to process your orders, improve your shopping experience, and provide customer support. We never sell your personal information to third parties.

Terms of Service

By using our website, you agree to comply with our Terms of Service, which govern your use of our website, products, and services.

Customer Support

If you have any questions regarding our policies, our Customer Support team is always happy to assist you.

Business Name: Art Dreams LLC
Store Name: Maplecrest Home
EIN Assigned: 33-2170119
Home Address: 4901 Seminary Rd, Alexandria, VA 22311, USA
Company Address: 904 Woodson Rd a, Baltimore, MD 21212,USA

Phone: +1 (352) 642-4699
Email: support@maplecresthome.com
Contact form: Click Here

Customer Service Hours: Monday – Saturday 9:00 AM – 6:00 PM (EST)
Closed: Public Holidays