Frequently Asked Questions (FAQ)
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–13 business days depending on your location.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can also track your package through our Order Tracking page.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned in the original packaging.
When will I receive my refund?
After we receive and inspect your returned item, refunds are processed within 10 business days and issued to the original payment method.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photos of the damaged product and packaging.
Can I cancel or modify my order?
Orders may be canceled or modified within 24 hours of placement. Once an order has entered processing or shipping, changes may no longer be possible.
Do your products require assembly?
Some furniture items require assembly. Assembly instructions and necessary hardware are included with applicable products.
What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
How can I contact customer support?
Email: support@maplecresthome.com
Address:
128 N Tejon St
Colorado Springs, CO 80903
United States
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)
Do you ship internationally?
Currently, we primarily serve customers within the United States. Please contact us before placing an order if you require international shipping.
Is my personal information secure?
Yes. We use industry-standard security measures and SSL encryption to protect your personal information and payment details.